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At EverNest Living, we want you to be happy with your order. If something is not right, please contact us at support@ever-nestliving.com.
Returns
We accept returns within 30 days of delivery. Returned items must be unused, in their original condition and in their original packaging.
This 30-day policy does not affect your statutory consumer rights. For eligible online purchases, you may have the right to cancel your order within the applicable legal cancellation period and return the item within the required timeframe.
Exchanges
We can offer an exchange for an unused item in its original condition and packaging, subject to stock availability and fulfilment requirements.
Exchanges are normally limited to the same product or an available variant of that product. An exchange is not guaranteed for every item. If the requested replacement is unavailable or an exchange is not practical, we will offer a refund instead.
If the replacement item costs more, you will need to pay the difference. If it costs less, we will refund the difference.
Items that may not be returned
Some items may not be eligible for return where permitted by law, including:
- Personalised or custom-made items
- Perishable goods
- Hazardous materials, flammable liquids or gases
- Sealed hygiene-related products that have been opened
- Digital products where access or downloading has begun, where applicable legal requirements have been met
These exclusions do not affect your rights if an item is faulty, damaged or not as described.
How to request a return or exchange
Email support@ever-nestliving.com with your order number and explain whether you would like a refund or an exchange. For an exchange, please include the replacement product or variant you would prefer.
We will reply with return instructions and an approved return address. Please do not send items back without authorisation.
Faulty, damaged or incorrect items
If your item is faulty, damaged or incorrect, please contact us as soon as reasonably possible with your order details and photographs. We will arrange an appropriate remedy, such as a replacement or refund, without charging you return costs where we are responsible for the problem.
This does not limit your statutory consumer rights.
Refunds
Once a returned item has been received and checked, we will confirm whether the refund has been approved. Approved refunds will be sent to the original payment method within the timeframe required by applicable law.
For eligible statutory cancellations, the standard original delivery charge will be refunded. Any additional premium delivery cost selected by the customer is not refundable where permitted by law.
For discretionary returns outside statutory cancellation rights, original delivery charges are not refundable where permitted by law.
Return and exchange postage
Customers are responsible for return postage for change-of-mind returns unless applicable law says otherwise. We recommend using a tracked service.
We will cover reasonable return costs where the item is faulty, damaged or incorrect due to our error.
Late or missing refunds
If you have not received your refund within the applicable timeframe, please check with your bank or payment provider first. If it is still missing, contact us at support@ever-nestliving.com.
Contact 📧 support@ever-nestliving.com 🌐 ever-nestliving.com